SRINAGAR — Two young entrepreneurs from Srinagar have come up with ‘At Your Service’, valley’s ‘Tech Enabled’ logistics company.
In the fast paced world, convenience and ease of access is a mantra that no business can afford to ignore. In Kashmir too, the customer demands his pound of flesh and businesses have begun to cater to this aspect.
Enter ‘At Your Service’, a specialised delivery service that began operations last year that provides end-to-end service to the entrepreneurs, specifically women.
Owned by two young entrepreneurs, Mohammad Aqib Zargar and Faheem Sadiq, the logistics company promises to take on the challenge of fulfilling the promise of timely delivery. They ensure that orders received from many valley based e-commerce websites reach the customer within a day.
After completing his MCA, Mohammad Aqib Zargar, 27, started working with a company called ‘Startech solution’. He came across many e-commerce website owners who were facing problems in the delivery of their products. This triggered the idea behind his startup.“What I observed was that the issue was mostly faced by female entrepreneurs. They find difficult to move out from their home every day. So I decided why not set up a delivery service,” recalls Mohammad Aqib.
Last year in September, Mohammad Aqib Zargar started working on the idea along with his friend Faheem, who too has an MCA.
After months of research, the duo gradually built their network with the local e-commerce websites, soon interacting with over 100 entrepreneurs, mostly women.
“In the first stage, we did the mapping of Instagram pages and accordingly approached them,” recounts Mohammad Aqib.
The founders started the company with a moderate capital saved from their previous jobs and they worked on a minimum-profit basis.
However, their start-up didn’t progress the way they had planned. The challenges came as the business started to evolve.“As the customers multiplied, the phone calls about the delivery details increased too.
The clients would call us repeatedly to ensure if their product was delivered. The whole process became tedious,” says Mohammad Aqib Zargar.
The duo then developed a software that streamlined the order details including the delivery status.“When the entrepreneurs create an order, the company receives an e-mail automatically through the system. Our admin assigns the delivery boys and then forwards the details of the order. It provides an end to end protection to our clients,” explains Mohammad Aqib Zargar.
At present, the duo functions from a warehouse in Munwarabad area of Srinagar.
They have four people working for them.
The company receives over 50-60 orders on an average every day and has, so far, delivered over 3,000 orders.
The company charges the client a commission on the total value of the order.