Frequent snags in J&K Bank’s Mpay pushes consumers to wall

SRINAGAR — For the last couple of days, the consumers of Jammu & Kashmir Bank have been facing immense hardships while using its mobile application—Mpay as there has been frequent snags, leaving the people to lurch at large.

The news agency KNO received several calls from the consumers of J&K bank, narrating their ordeal while using the application.

“Frequent snags have been witnessed in the application in the last couple of days,” the consumers said.

Farooq Ahmad, a consumer, said that he has been facing immense hardships while using the application, as most of the times; the application was showing some error.

“The people are mostly using the online mode to pay bills everywhere. Ahead of Eid-ul-Fitr, the people are busy with buying essentials, clothes and other related things, but the frequent snags have been pushing them to the wall,” he said.

Another J&K Bank consumer said that he bought some essentials from the market but abandoned them after Mpay failed to make payments.

“The shopkeepers were so courteous that they refused to take back the stock and allowed us to pay later. They even refused to note down my phone number and only shared their account numbers,” he said.

They said that such a situation is always being witnessed whenever there is any special occasion like Eid or other festivals.

They further appealed the concerned authorities to look into the matter and ensure that the issue of frequent snags is addressed at an earliest.

Despite repeated attempts, the officials could not be contacted for the comments. — (KNO)